Otter.ai vs Fireflies.ai

Otter.ai vs Fireflies.ai: which AI productivity tool saves more time? Full feature breakdown.

	Otter.ai Best for: AI meeting transcription, video replay, sales intelligence, CRM sync	Fireflies.ai Best for: AI meeting notes, transcription, and action item extraction
Overview	Otter.ai added Video Replay for Zoom, Meet, and Teams. Pro plan transcription cut from 6,000 to 1,200 minutes/month with no price change. OtterPilot for Sales with Salesforce/HubSpot sync is now Enterprise-only.	AI meeting assistant that joins calls, transcribes, and extracts action items automatically. 20M users, $1B valuation (June 2025). Free 800min storage; Pro $10/user/mo; Business $19/user/mo.
Pricing	Freemium	Freemium
Users	10M+	20M+
Advantages	✅Video Replay: click any transcript line to jump to that moment in the recording ✅Real-time transcription across Zoom, Google Meet, and Microsoft Teams ✅Automatic meeting summaries and action item extraction ✅Free tier available with 300 minutes per month — no credit card required ✅OtterPilot for Sales: deal insights and Salesforce/HubSpot sync (Enterprise)	✅Automatically joins calls across Zoom, Meet, Teams, and Webex without manual setup ✅AI Insights provides coaching analytics — speaking time, sentiment, talk-to-listen ratio ✅Searchable transcript archive across all past meetings ✅Integrates with Slack, Salesforce, HubSpot, Notion, and Zapier ✅$1B valuation and 20M users — proven enterprise-grade reliability
Disadvantages	❌Pro plan transcription quietly cut from 6,000 to 1,200 min/mo with no price reduction ❌OtterPilot for Sales moved to Enterprise-only — no longer available on Business plans ❌Transcription accuracy drops with strong accents, crosstalk, or poor audio quality ❌Business plan at $19.99/user/month is expensive for smaller teams on tight budgets	❌Meeting bot visible to participants — intrusive in sensitive or confidential discussions ❌Action item extraction misses indirect or implied commitments ❌AI summary quality inconsistent for unstructured or creative brainstorm sessions ❌Business tier ($19/user/mo) required for CRM integrations and AI coaching analytics
Rating	…	…
Website	otter.ai	fireflies.ai
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Verdict: Which Should You Choose?

Choose Otter.ai if…

✅ You want real-time transcription during meetings — see words appear as people speak
✅ You use Zoom, Google Meet, or Microsoft Teams and want live captions and notes
✅ You're a journalist, student, or note-taker who needs accurate real-time transcription
✅ You want to highlight and comment on transcript sections during the meeting itself

Choose Fireflies.ai if…

✅ You want automatic meeting recording, transcription, and AI summary without joining the call
✅ You need CRM integration — Fireflies can automatically log meeting notes to Salesforce or HubSpot
✅ You track conversation intelligence: talk time, sentiment, topic tracking across many meetings
✅ You need meeting analytics across your entire team for coaching and deal intelligence

Frequently Asked Questions

What is Otter.ai used for?

Otter.ai transcribes meetings in real-time and creates searchable notes. It joins Zoom, Google Meet, and Teams automatically or records in-person conversations. It's used for meeting notes, journalism interviews, lecture notes, and any situation requiring accurate transcription.

Is Otter.ai free?

Otter.ai has a free plan with 300 minutes of transcription per month and up to 3 audio imports. Pro is $16.99/month for 1,200 minutes. Business is $30/user/month for team features and advanced integrations.

What is Fireflies.ai?

Fireflies.ai is a meeting intelligence platform that automatically records, transcribes, and summarizes meetings. It provides searchable transcripts, AI meeting summaries, and conversation analytics. It integrates with 50+ tools including Salesforce, HubSpot, Slack, and Notion.

Is Fireflies.ai free?

Fireflies.ai has a free plan with 800 minutes of storage per month and basic AI summaries. Pro is $18/user/month for unlimited storage, full AI features, and integrations. Business is $29/user/month for CRM integrations and advanced analytics.