Otter.ai
Visit Otter.ai →About Otter.ai
Otter.ai is an AI meeting transcription and notes platform that records, transcribes, and summarizes meetings in real time across Zoom, Google Meet, and Microsoft Teams. It is used by sales teams, executives, students, journalists, and remote-first teams to capture and search spoken content without manual note-taking.
Video Replay is a recently added capability that links the transcript to the meeting recording: users can click any line in the transcript and jump directly to that moment in the video. This makes it faster to revisit specific discussion points, decisions, or action items without scrubbing through the full recording.
OtterPilot for Sales, which provides AI-generated deal insights, automated follow-up suggestions, and two-way sync with Salesforce and HubSpot, has been moved to Enterprise-only plans. Teams that relied on this feature on Business plans will need to upgrade to retain access.
A significant negative change: Pro plan transcription minutes were quietly reduced from 6,000 to 1,200 per month with no corresponding price reduction. For users on the $8.33/month annual Pro plan who previously relied on the higher limit, this is a substantial reduction in value with no compensation.
Pricing in 2026: Free at 300 minutes per month, Pro at $8.33/user/month (annual) with 1,200 minutes, Business at $19.99/user/month (annual) with higher limits and team features, and Enterprise at custom pricing with OtterPilot for Sales and CRM sync included.
Otter.ai is best for individuals and small teams who need reliable meeting transcription and searchable notes, and for enterprise sales teams that require CRM-integrated meeting intelligence.
- Video Replay: click any transcript line to jump to that moment in the recording
- Real-time transcription across Zoom, Google Meet, and Microsoft Teams
- Automatic meeting summaries and action item extraction
- Free tier available with 300 minutes per month — no credit card required
- OtterPilot for Sales: deal insights and Salesforce/HubSpot sync (Enterprise)
- Pro plan transcription quietly cut from 6,000 to 1,200 min/mo with no price reduction
- OtterPilot for Sales moved to Enterprise-only — no longer available on Business plans
- Transcription accuracy drops with strong accents, crosstalk, or poor audio quality
- Business plan at $19.99/user/month is expensive for smaller teams on tight budgets
Choose Otter.ai if…
- ✅ You want real-time transcription during meetings — see words appear as people speak
- ✅ You use Zoom, Google Meet, or Microsoft Teams and want live captions and notes
- ✅ You're a journalist, student, or note-taker who needs accurate real-time transcription
- ✅ You want to highlight and comment on transcript sections during the meeting itself
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